Privacy Policy
This Privacy Policy explains how Netlika (‘we’, ‘us’, ‘our’) collects, uses, discloses and protects your personal data. We process personal data in accordance with the Privacy Act 2020 and the Privacy Principles set out in that Act.
Who is responsible for your personal data
Netlika is the organisation responsible for the personal data collected via this website and in the course of our restaurant’s operations and the organisation of events. If you have any questions about this policy, you can contact us using the contact details provided at the bottom of this page.
Personal data we collect
Depending on how you interact with us, we may collect:
Information from the contact form — your name, email address, telephone number, the subject and content of your message.
Enquiries about the restaurant — details you provide when enquiring about tables, menus, dietary requirements or availability.
Event registration information — your name, email address, telephone number, chosen event, number of guests and any additional message you provide.
Booking-related information — where necessary, the data required to manage your booking or reserved seat.
Payment-related information — where you make a payment for an event or service — limited information required to process that payment. Card payments are processed by our payment providers; we do not store full card details ourselves.
How we use your personal data
We use personal data to:
- manage our restaurant and event organisation services
- respond to enquiries about the restaurant and general queries
- manage event registrations, bookings and capacity
- provide customer support and handle enquiries
- communicate with you regarding your enquiry, booking or event
- send marketing communications only where you have given your consent to receive them
You may opt out of receiving marketing communications at any time by using the unsubscribe option in the message or by contacting us.
How long we retain your data
We retain personal data only for as long as is reasonably necessary for the purposes described above, or as required by law. When it is no longer needed, we take reasonable steps to securely delete or anonymise it.
Service providers
We engage trusted third-party service providers to support our operations, including:
hosting providers, who host this website
payment providers, who process payments where applicable
These service providers process personal data only to the extent necessary to provide their services to us and are obliged to protect it appropriately.
Transfer of your data
We do not sell your personal data. We may transfer it, where necessary, to our service providers, if you have asked us to do so, or if required or permitted by law.
Disclosure of information overseas
Some of our service providers may store or process information outside New Zealand. In such cases, we take reasonable measures to ensure that your information is processed with a level of protection comparable to that required by New Zealand law.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access or disclosure. No system can be guaranteed to be completely secure, but we strive to ensure the security of your data.
Access to and correction of your data
Under the Privacy Act 2020, you have the right to request access to your personal data held by us and to ask us to correct it if it is inaccurate. To make a request, please contact us using the contact details below. Before we can respond, we may need to verify your identity.
Privacy enquiries and complaints
If you have any questions or concerns regarding privacy, please contact us first and we will do our best to resolve them. If you are not satisfied with our response, you have the right to take the matter to the Office of the Privacy Commissioner.
Cookies and this website
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They help the site to function properly, remember your preferences and analyse how the site is used.
Why we use cookies
We use cookies to ensure the basic functionality of this website, to remember your preferences, to analyse website usage (where appropriate) and to improve your overall user experience.
Essential cookies
These cookies are essential for the website to function and cannot be disabled in our systems. They are usually set in response to actions you take, such as submitting a form or adjusting your privacy settings.
Preference cookies
These cookies allow the website to remember your choices – such as settings or preferences – to make your subsequent visits more convenient.
Statistics and analytics cookies
Where used, these cookies help us understand how visitors interact with the website by collecting information in an aggregated and anonymous form, enabling us to improve its performance.
Marketing cookies
Where applicable, these cookies may be used to ensure that adverts are more relevant to you. They are only used if you have given your consent.
Unclassified cookies
Occasionally, cookies may be present that are in the process of being classified. In such cases, we are working to classify them correctly.
Managing your cookie settings
You can manage or delete cookies at any time via your browser settings or by contacting us at info@netlika.org.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. In such cases, we will amend the ‘Last updated’ date at the top of this page. We recommend that you review it from time to time.
Contact us
Netlika
17 Tennyson Street
Napier South, Napier 4110
New Zealand
Tel: +64 6 436 1278
Email: info@netlika.org